Terms & Conditions
Last modified: 05.07.2023
Your Acceptance
Thank you for joining Seojam’s Terms of Use. This Agreement establishes the terms between you, the user (“you,” “your,” or “user(s)”), and Seojam Pte. Ltd. (“Seojam”), the entity that owns and operates the website www.seojam.ai and provides associated services (collectively referred to as the “Platform”). In this Agreement, the terms “Seojam,” “us,” “we,” and “our” refer to our company, Seojam, as appropriate within the context.
By selecting “I agree,” accessing, or utilizing the Platform, you are acknowledging your acceptance of this Agreement and the Privacy Policy. We reserve the right to modify our Terms of Use and Privacy Policy, and we may inform you of any changes. It is important to note that there are provisions related to arbitration and class action that could impact your rights. If you do not agree to the Terms of Use or the Privacy Policy, please refrain from using our Service immediately.
Industries That We Do Not Work With
We do not engage in partnerships or provide services to the following industries, as they are in violation of our terms of service.
- Ilegal activity
- Weapons development
- Multi-level marketing
- Gambling
- Payday lending
- Businesses that determination eligibility for credit, employment, educational institutions, or public assistance services
- Scams
- Coordinated inauthentic behavior
- Plagiarized websites
- Academic dishonesty
- Astroturfing, such as fake grassroots support or fake review generation
- Disinformation
- Spam
- Pseudo-pharmaceuticals
- Adult content, adult industries, and dating apps
- Erotic chat
- Pornography
- Political campaigning or lobbying
User Information and Accounts
Prior to accessing certain parts of the Platform, users might need to complete a registration process.
We will collect and disclose your information in compliance with our Privacy Policy. To register for our Platform, users must provide accurate and truthful information and be at least 18 years old. Each user is allowed to have only one account. We have the right to verify user credentials and reject any registrations. It is your responsibility to keep your password and account information confidential, and you are accountable for any activities that occur under your account.
By agreeing to this clause, you commit to promptly informing Seojam in the event of any unauthorized access to your account or any security breach. Seojam cannot be held responsible for any losses you may experience due to unauthorized usage of your password or account, whether or not you were aware of it. If you are registering on behalf of your company, you affirm that you have the authority to create an account on behalf of your company and to assume financial obligations and legal agreements on its behalf.
When your account or plan is canceled, we ensure that all the data associated with your account is deleted. This includes target keywords, audits, as well as Google Analytics and Search Console data.
Access and License Grant to You
Upon completing the registration process and fulfilling any necessary payment obligations, you are granted a personal, non-exclusive, limited license to access the Platform and utilize our services. This license is revocable and does not grant you ownership rights over any part of the Platform. It solely provides you with the aforementioned access and license as described. Any rights not expressly granted are reserved by Seojam.
We reserve the right to revoke your license or access to our Platform if you violate any of our usage guidelines outlined below. Furthermore, we may take such action if we believe that your actions have the potential to harm us, our business interests, or for any other reason at our discretion. Please note that not revoking your license or restricting access does not imply a waiver of your behavior.
Services
Seojam offers SEO services and other services through the Platform. While we make reasonable efforts to provide these services to you, their effectiveness depends on various factors and market variables beyond our direct control. Therefore, we cannot guarantee the results of these services and they are provided “as-is.” By choosing to utilize any services offered by the Platform, you acknowledge that we do not provide any guarantees, including but not limited to web placement, rankings, or profits.
You acknowledge that the services provided may vary in their results, may not be completely accurate, and could potentially have negative effects. There is no guarantee of achieving an improved search engine ranking, increased business, or any other specific benefits. The rankings and results of websites may differ depending on the region, search engine used, or other factors beyond our control. By utilizing our services, you agree to these terms and conditions.
- Seojam is not accountable for any modifications made to a user's website that result in negative impacts on the search engine rankings of the user's website.
- Seojam has no authority over the guidelines set by search engines regarding the acceptance of websites or content, both currently and in the future. It is entirely at the search engine's or directory's discretion to exclude users from their listings or search results at any given time.
- Seojam cannot and does not guarantee any position change, fixed position, or position increase for any keyword, phrase, or search term.
- Seojam does not guarantee any profits or increased business resulting from a user's utilization of the services.
- Seojam does not have authority over search engines' actions or lack thereof regarding a user's website or the ranking of a website.
By using our Platform and availing of any services offered, you agree to absolve us of any liability that may arise from our provision of those services. You acknowledge that the information or services found on the Platform may be inaccurate, unsupported, or possibly incorrect. Furthermore, you agree to release us from any responsibility or liability that may occur as a result of your use of our Platform.
User Obligations
If you want to buy any services provided through the Platform, you agree to cooperate and promptly provide Seojam with access, software codes, data, documents, content, art, or any other necessary information for us to deliver the services to you. Not cooperating or assisting us may hinder the completion of the offered services. In the event that you fail to cooperate with Seojam, you understand that refunds may not be issued.
Use of the Platform
By utilizing our Platform, you bear responsibility for your account and any activity conducted on Seojam using it. Additionally, you are accountable for your utilization of any services rendered. You hereby consent to the following terms:
- You are prohibited from reproducing, sharing, or revealing any portion of the Platform through any means, whether automated or manual, such as "scraping".
- You are prohibited from engaging in any actions that could disrupt, undermine the integrity or security of the system, or attempt to decode any communications sent to or received from the servers operating the Platform.
- You are prohibited from utilizing any automated methods or tools, such as robots, spiders, crawlers, scrapers, or any other unauthorized means, to access the Platform or extract data from it.
- Management or operation of critical infrastructure in energy, transportation, and water
- You are prohibited from sharing your license or granting access to any other individuals or entities.
- Rephrased: The Platform should not be utilized on computers that are responsible for running nuclear facilities, life support systems, or any other crucial applications that involve potential risks to human life or property.
- You are prohibited from using our Platform with the intention of creating a comparable or competing product.
- "Do not utilize the Platform for the storage or transmission of any health-related, medical, or sensitive financial data."
- You are prohibited from engaging in any activity that could unreasonably or excessively burden our infrastructure, as determined solely by us.
- Refrain from gathering or extracting any personally identifiable information, such as account names, from the Platform.
- You must not pretend to be someone or something else or falsely claim to be associated with a person or organization.
- While using our platform, you are prohibited from violating or infringing upon the intellectual property, privacy, or contractual rights of others.
- You must refrain from utilizing the Platform for any activities that are deceptive, illegal, harmful to reputation, vulgar, intrusive, intimidating, or causing distress.
- You are expected to comply with all rules, regulations, policies, and procedures of networks connected to Seojam.
- You are prohibited from engaging in activities such as selling, leasing, loaning, distributing, transferring, or sublicensing the Platform or granting access to it for financial gain, unless expressly permitted through the Platform's built-in functionality.
- You are prohibited from causing interference or disruption to the Platform.
- Please refrain from exceeding humanly possible message volumes on our Platform by using automated bots or other software.
- You are solely responsible for complying with all laws and regulations, and you must not engage in any activities that would violate them.
- By using our Platform, you acknowledge and agree that Seojam cannot be held responsible for any consequences arising from your use of the Platform.
- You are obligated not to engage in or assist in any activities that would disrupt, destroy, manipulate, remove, disable, or impair any part of our Platform. This includes actions such as de-indexing or de-caching any portion of our Platform from a third party's website, for example, by requesting its removal from a search engine.
If we find that you are engaging in any of the mentioned activities, we may, at our discretion, suspend or terminate your privileges to use our Platform. While we typically offer an explanation for any suspension or termination, Seojam retains the right to suspend or terminate any account without prior notice or clarification.
User Content
Throughout this Agreement, the term “User Content” refers to any information, data, images, references, or other materials that you submit or transmit through the Platform or via email. However, please note that we are not obligated to host, display, migrate, or distribute any of your User Content, and we reserve the right to refuse or decline the acceptance or transmission of any User Content. By submitting User Content, you acknowledge that you are solely responsible for it, and you release us from any liability associated with such User Content. While we employ industry standard security measures for our Platform, we cannot guarantee the absolute safety and security of any User Content. We reserve the right to modify, edit, or remove any User Content that violates this Agreement or is deemed harmful to the Platform, at our discretion.
By submitting any User Content to our Platform, you confirm and guarantee that you possess all the necessary rights to the User Content and have obtained the appropriate authorization or have made the required payments for its use. Additionally, you affirm that all User Content is lawful and does not infringe upon the rights or obligations of any third party.
By submitting any User Content to us, you are granting Seojam, its partners, affiliates, users, representatives, and assigns a non-exclusive, limited, fully-paid, royalty-free, revocable, worldwide, universal, transferable, and assignable license. This license allows them to display, distribute, store, broadcast, transmit, reproduce, modify, prepare derivative works of, or use and reuse all or part of your User Content. The purpose of this license is to provide you with any services associated with the Platform. Additionally, you are granting Seojam a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into the Platform any suggestions, enhancement requests, recommendations, corrections, or other feedback you provide regarding the operation of our Platform.
Privacy Policy
We recognize the importance of your privacy and acknowledge your concerns. This Agreement includes our Privacy Policy, which regulates your use of the Platform and outlines our privacy practices. We encourage you to review the Privacy Policy to gain a comprehensive understanding of how we handle your information. By using the Platform, you consent to our actions regarding your information in accordance with the Privacy Policy. Additionally, please be aware that any information collected by Seojam may be transferred to the United States of America and/or other countries for storage, processing, and use by Seojam and its affiliates.
Platform Availability
While we strive to maintain uninterrupted availability of our Platform, we cannot guarantee its constant availability, functionality, or accessibility at specific times. Furthermore, Seojam reserves the right to suspend a user’s access to the Platform at our discretion and without any obligation to provide services to any user. We may also refuse service or terminate your access at any time. Please note that we cannot guarantee that the content or features on our Platform will meet your specific requirements or yield the desired outcomes.
Modification of Platform
We have the authority to make changes, adjustments, updates, or deletions to our Platform whenever we deem necessary. These modifications may be carried out for reasons such as security, protection of intellectual property, legal compliance, or other valid considerations, and we are not obligated to provide explanations for such modifications. For instance, we may release updates to address security vulnerabilities or in response to legal requirements. It should be noted that the example provided is not a binding representation of how we will exercise our rights in this section, and this section does not impose any obligations on us to take specific actions for security, legal, or other purposes.
Payments
Certain parts of the Platform or particular services provided may come with a price, and you acknowledge the responsibility to cover all expenses, fees, and taxes as stated. By making a purchase, the User grants permission to Seojam or its third-party payment processors to charge their chosen payment method. It is important to note that purchases are facilitated through our third-party payment processors.
In order to process payments, you must agree to the terms and conditions of our third-party payment processors, where applicable. It is important that any information you provide for a purchase or transaction is accurate, complete, and up-to-date. Failure to make payment or overdue payments may result in the suspension or termination of your access to any services provided by Seojam, without any liability on our part.
Taxes
While Seojam does not impose taxes on your purchases, you are responsible for paying all relevant taxes for your use and acquisition of the services. Furthermore, if requested by us, you consent to providing tax documentation to verify that you have paid the taxes on time.
Subscription Plans and Automatic Renewals
For your convenience, certain services provided by Seojam can be accessed through a recurring subscription called a “Paid Subscription.” If you choose to purchase any Paid Subscriptions, your payment details will be stored, and you will be billed on a monthly basis for these subscriptions. By agreeing to this, you authorize us to charge you on a recurring basis. Furthermore, it is understood that your paid subscription will automatically renew at the end of the initial subscription period for additional monthly periods (or for the same duration as your initial paid subscription) unless you notify us otherwise.
You acknowledge and agree that your preferred payment method will be charged automatically and on a recurring basis for the selected paid subscription plan without the need for any additional consent from you. If you decide to cancel your paid subscription, please initiate the cancellation process through your dashboard at https://account.seojam.ai or inform us by sending an email to support@seojam.ai.
If you cancel a Paid Subscription, certain parts of the Platform may no longer be available to you immediately. In the event that your Paid Subscription is canceled or expires, we are not responsible for any deleted, inaccessible, modified, or removed User Content, and we have no liability to you in such cases.
Refunds
Due to the nature of our services being delivered and published online, we regret to inform you that we are unable to provide refunds for any Paid Subscriptions or paid services. All purchases made are considered final, and we do not offer refunds under any circumstances. However, at Seojam, we value your satisfaction, and we encourage you to reach out to us in case you encounter any issues.
Deliverables
Upon purchasing our services, users may receive press releases, blog posts, or other creative content (referred to as “Deliverables”). The transfer of ownership and all associated rights and titles to the purchased Deliverables will be assigned to the user, contingent upon their timely and complete payment.
In the event that the user fails to make timely payment for any Deliverable, Seojam retains the option to retain or request the return of said Deliverable from the user. Any unused promotional and non-promotional Deliverables will expire after a period of 1 year. Should there be any inconsistencies, please reach out to Seojam by submitting a support ticket.
Estimates
Seojam provides estimated dates and timelines for the delivery or completion of services, but these dates are non-binding and subject to modification, alteration, or extension at Seojam’s discretion. While Seojam will make efforts to meet the estimated dates listed on the platform, it is not responsible or liable for any failure to provide services before those estimated dates. Any statements made by Seojam’s agents, employees, or contractors regarding estimated dates do not modify contractual agreements between Seojam and its users.
Intellectual Property
The Platform known as “Seojam,” accessible through the website www.seojam.ai, including its design, textual content, images, templates, scripts, graphics, interactive features, and trademarks or logos (“Marks”), are the property of Seojam or are licensed to Seojam. These elements are protected by copyright and other intellectual property rights under US and international laws and conventions. Seojam retains all rights that are not explicitly granted to users in relation to the Platform. You agree not to use, copy, or distribute any content or materials from the Platform unless you have obtained express written permission from us.
Idea Submission
Seojam and its employees do not accept or consider unsolicited ideas, including ideas about processes, technologies, product enhancements, or product names. Please refrain from submitting any unsolicited ideas, content, artwork, suggestions, or other works (“Submissions”) to Seojam in any form. This policy is in place to prevent any potential misunderstandings or disputes if Seojam’s products or services appear similar to ideas you have submitted. If, despite our request, you choose to submit ideas, please note the following: (1) Your Submissions and their contents will become the property of Seojam, without any compensation to you; (2) Seojam may use or share the Submissions and their contents for any purpose and in any manner; (3) There is no obligation for Seojam to review the Submission; and (4) There is no obligation to maintain the confidentiality of any Submissions.
Disclaimer
The platform and all services are provided on an “as is,” “as available,” and “with all faults” basis. Seojam, its employees, managers, officers, assigns, and agents do not make any express or implied representations, warranties, or endorsements regarding: (1) the platform; (2) any information provided via the platform; (3) the services; or (4) the security associated with the transmission of information to Ranked or via the platform. Furthermore, we disclaim all warranties, including but not limited to the warranties of merchantability, fitness for a particular purpose, lost profits, non-infringement, title, custom, trade, quiet enjoyment, system integration, and freedom from computer viruses.
Seojam does not guarantee that the platform, including its services, will be free of errors or interruptions, that any defects will be fixed, or that the platform or server hosting it are free from harmful components. Seojam does not claim that the services provided are accurate, comprehensive, or beneficial. Furthermore, Seojam does not assure that your use of the platform is legal in any specific jurisdiction, and it explicitly disclaims any such warranties.
Limitation of Liability
Seojam shall not be held liable for any direct, indirect, incidental, special, punitive, or consequential damages, regardless of the legal theory and whether or not Seojam is aware of the possibility of such damages. These damages may arise from various factors, including your use or inability to use the platform, errors or inaccuracies within the platform, personal injury or property damage resulting from platform access and use, interruptions or disruptions in transmission, third-party transmission of bugs or viruses, failure or disruption of services, or actions related to third-party copyright or intellectual property rights.This limitation of liability applies to the fullest extent permitted by law in your jurisdiction. However, in some states where limitations or exclusions of liability for incidental or consequential damages are not allowed, this limitation may not apply to you. Additionally, you may have other legal rights that vary by state. Notwithstanding these limitations, Seojam does not disclaim liability for death or personal injury caused by its negligence or that of its officers, employees, or agents; fraudulent misrepresentation; or any liability that cannot be lawfully excluded, now or in the future. If a complete disclaimer of liability is not permitted, you agree that Seojam’s total liability to you shall not exceed the amount you have paid within the past six (6) months to use the platform, including its services.
Indemnity
By agreeing to this provision, you accept the responsibility to protect, compensate, and absolve Seojam, its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including attorney’s fees). These may arise due to various circumstances.
- your use of and access to the Seojam Platform including any services;
- your violation of any term of this Agreement;
- your interactions with any other uses or third parties; or
- your violation of any third party right, including without limitation any copyright, property, or contractual right.
The obligation to defend and indemnify will continue to be in effect even after this Agreement ends and throughout your usage of the Seojam Platform. Additionally, you acknowledge that you have a responsibility to protect us against such claims, and we reserve the right to request that you cover the expenses of an attorney or attorneys selected by us for such situations.
You acknowledge and accept that this indemnity includes the obligation for you to cover our reasonable attorneys’ fees, court costs, and related expenses. If a claim arises as described in this paragraph, we have the option to settle with the party/parties making the claim, and you will be held responsible for the damages as if we had pursued a trial.
Copyrights
We place great importance on addressing copyright infringement. If you believe that any content under your ownership has been infringed upon, kindly send us a message containing the following information:
- Your name.
- If there is a party whose copyright has been infringed, please provide the name of that party, if it is different from your name.
- Please provide me with the name and a brief description of the work that is being violated.
- The location on our Platform of the infringing copy.
- An affirmation that you have a good faith conviction that the use of the work protected by a copyright as indicated above has not been approved by the copyright owner (or by a third party who has the legal power to act on their behalf) and is not otherwise permitted by law.
- A declaration that you make under oath that the information in this notification is true and that you are the owner of the copyright or have the sole legal authority to file a complaint over its usage.
- This notice must be signed, and you must also file a ticket.
Counter Notice
You can respond by filing a counter-notice in accordance with the DMCA if Seojam notifies you that content you submitted has been the subject of a DMCA takedown. You must include the following in your counter-notice:
- Your name, address, email and physical or electronic signature.
- The reference number for the notification, if any.
- Before it was removed, the material's position and identification were noted.
- a declaration made under oath that the material was removed due to an error or misidentification.
- If you live in the US, you consent to the jurisdiction of a federal court in your local district; if you don't, you consent to the jurisdiction of a federal court in the district where your internet service provider is situated.
- Your agreement to allow the person who posted the takedown notice to serve you with legal documents.
Please be informed that unless your notification completely conforms with the aforementioned standards, we may not take any action regarding your counter-notice.
Please deliver this counter-notice using the procedures outlined in the takedown notice.
Choice of Law
United States law shall apply in interpreting and enforcing this Agreement. This Agreement shall be deemed to have been made and accepted in the United States of America.
Disputes
Any controversy pertaining in any way to your use of the Platform or our Platform will be arbitrated in private in the United States of America . One (1) arbitrator, chosen in accordance with the Rules, shall conduct the arbitration in English. The arbitrator’s decision is final and binding and may be entered as a judgment in any court with jurisdiction. The costs and fees associated with the arbitration shall be borne by each party separately. No arbitration under this Agreement may be joined to an arbitration involving any other party subject to this Agreement, whether through class action proceedings or otherwise, to the fullest extent authorized by applicable law.
Where permitted by the Rules, Seojam is free to make any and all appearances by phone or computer. Regardless of any statute or rule to the contrary, you acknowledge and agree that any claim or cause of action arising out of, associated with, or relating to the use of the Platform or this Agreement must be brought within one (1) year of the claim or cause of action arising or it will be permanently barred.
Notwithstanding the foregoing, either party may file a claim for nonpayment or seek equitable relief (including but not limited to injunctive relief) in a court of competent jurisdiction. Additionally, disputes involving intellectual property ownership or infringement may only be resolved in a court of competent jurisdiction and not through arbitration. You agree that any actions and disputes shall be brought solely in a court of competent jurisdiction located in the United States of America in the event that the law does not allow the aforementioned issue to be resolved through arbitration or if this arbitration agreement is invalid.
Class Action Waiver
You and Seojam concur that all legal actions taken to settle or litigate any dispute, whether in court or through arbitration, shall be taken unilaterally on an individual basis. You consent to refrain from requesting that any matter be resolved by the use of a class action, representative action, collective action, or private attorney general action.
Severability
If any provision of this Agreement is determined to be invalid, illegal, in conflict with another provision of this Agreement, or otherwise unenforceable, the remainder of this Agreement shall be deemed to have been entered into without such invalid, illegal, or unenforceable provision.
In the event that the operation of two or more parts of this Agreement or any other agreement you may have with Seojam is determined to be in conflict, Seojam shall have the sole discretion to decide which provision will remain in effect.
Non-Waiver
All of the rights granted to us by this Agreement and by any relevant laws are reserved by us. Any failure by us to enforce any specific provision or provisions of this Agreement or any relevant law shall not be deemed a waiver of our right to enforce such provision or provisions in the future in the same or different circumstances.
Assignment and Survival
Without our prior written agreement, you may not transfer your rights or responsibilities under this Agreement to any other party. We reserve the right to transfer this Agreement’s rights and/or obligations to any third party. The Limitation of Liabilities, Representations and Warranties, Licensing, Indemnification, and Arbitration provisions, among others, that would ordinarily be expected to survive termination shall survive and continue in full force after termination.
Termination
On your dashboard or by sending us an email, you can always revoke your Paid Subscription or account. Refund policies outlined in this Agreement must be followed for any refunds. Please be informed that access to some of our Platform may be instantly disabled upon termination of your account. If we determine that you have violated any laws while using our platform, if you have broken this agreement or done something else that is prohibited by the platform, or if we believe that any of your actions may legally harm Seojam or our business interests, we have the right to terminate this agreement with you. We will try to give you a timely explanation in the event of termination;
Entire Agreement
All earlier or contemporaneous written or oral agreements or understandings relating to the subject matter of this Agreement or the Privacy Policy are superseded by this Agreement and the Privacy Policy, which together represent the parties’ entire and exclusive understanding and agreement respecting the subject matter herein. Any waiver, modification, or change of any term of this agreement must be made in writing and signed by an official representative of each party in order to be effective.
Amendments
This Agreement may be changed from time to time. When we modify this Agreement, we will either email you a reminder or update this page with the most recent modification date. You are free to reject the changes, but if you do, you must stop using our Platform and our Platform right away.
Electronic Communications
Whether you visit the Platform, send Seojam an email, or Seojam posts announcements on the Platform or communicates with you via mobile alerts or email, all communications between you and Seojam are done so electronically. You agree that all terms, conditions, agreements, notices, disclosures, and other communications that Seojam provides to you electronically satisfies any legal requirement that such communications would satisfy if it were in writing. This is important because it means that you are giving Seojam your consent to communicate with you in an electronic format for contractual purposes. Your statutory rights are unaffected by the aforementioned.
Relationship of the Parties
As independent contractors, the parties. This Agreement does not establish between you and Seojam a partnership, franchise, joint venture, agency, fiduciary, or employment relationship.
Platform Issues and Support
Please file a ticket to get in touch with us if you have any concerns, problems, or are having trouble accessing or utilizing the Platform.
